In the event that you are not completely satisfied with the KEM product you purchased, you may return it and you will be refunded the cost of the product.

In order to return a product you will have to complete the Returns Note (included in the package), where we would like you to report the reason(s) of the return. Return the product along with the Returns Note, with a prepaid and insured send, to the address:
177 78 
For a return to be acceptable, the product must be unused and placed in its original packaging, with the nylon handle protective, the inner paper stuffing, the paper hand tag, the outer protective paper and the nylon packaging bag.

The due date of any return is 14 calendar days from the day it was received.
Transportation costs for the return of the product are the customer's obligation.

Upon approval of the return, you will be refunded to your original payment method, to your credit card if that was the means of purchase or a bank account number you will provide us with, if the purchase was paid on delivery.
You will then receive an email confirmation informing you that the refund will take place within the next 10 business days. 
Please note that the payment on your credit card depends on your bank.

Please note that all personalized items through our "Tag Your Bag" service are made to order, therefore,  are non-refundable and cannot be exchanged or returned.

In the event that one of the above conditions is not met, KEM holds the right not to accept the return and then the product will be returned to the customer, who will be subject to transportation costs.