1. GENERAL TERMS
The website www.kemgroup.gr includes the online store of the company KEM with distinctive title “KEM G. MICHAILIDIS AEBE ”. Its constant purpose is to provide the best possible service to our customers. This e-shop enables both our customers and all internet users to be informed immediately about the products offered by our company, as well as to make their purchases electronically.
2. INTELLECTUAL PROPERTY
Copyright and Trademark
All website design, text, graphics, its content and settings are intellectual property of the company and are being protected under the relevant provisions of Greek law, European law and international law. All rights reserved, any text or image bearing the company symbols are registered trademarks. It is strictly prohibited to use, distribute, publish, copy and reproduce texts, graphics, content, symbols, logos, functionalities or any element of the website, without the written consent of the company.
3. PROTECTION OF PERSONAL DATA
You can see how we use your information in our Data Protection Policy page . The use of the website and services of the company by the visitor / user requires their unconditional agreement with the terms stated therein.
The website uses the SSL protocol, for secure online commercial transactions. This protocol ensures the encryption all of your personal information, such as your credit card number, name and address, so that it cannot be read or changed when it is transmitted over the Internet. The SSL certificate has been issued by the leading certification company VeriSign.
SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for the authentication of websites (websites) to network users for the encryption of data between network users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer. The online store accepts VISA, Mastercard and Maestro credit cards. Your transactions in our online store are protected by up-to-date security systems (RSA 2048-SHA256 / TLS 1.2 with AES-256 + Forward Secrecy with modern browsers) which guarantee a secure trading environment.
5. GOODS - AVAILABILITY - CHARACTERISTICS
The products available for sale, their features, prices and available stock, are shown on the website and are accessible to everyone. Users can find for more information about each product by clicking on the product icon. The company guarantees the timely information of the customers regarding whether a product is available or not but does not bear any responsibility for their availability. The company makes every effort every day to provide all the required information for each product (features, prices, etc.). However, in order to avoid potential errors, we would recommend that before the completion of your purchase, you contact us in case the prices or any other product feature is beyond the usual and reasonable. At specific time periods, special offers and discounts may be made available, in the context of promotional activities of the company, which may differ between the physical stores and the website www.kemgroup.gr and apply to different products. The prices listed for each product include VAT (24%), while the online store reserves the right to adjust prices without prior notice.
6. ORDERS AND CONSUMER PROTECTION
Orders through the online store are contracts for distance selling, which are governed by the legal framework of Law 2251/1994 (as it is valid today) of the amendments referred to in Presidential Decree 131/2003 (Government Gazette A '116 / 16.05.2003 ) and in the decision 31619 Government Gazette 969 / 22.3.2017 as well as the adaptation of the Greek legislation to the Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011, on the rights of the consumers, the amendment of the directive 93 / 13 / EEC and Directive 1999/44 / EC of the European Parliament and of the Council and repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council, published in Official Journal of the European Union, with number L 304 of 22.11.2011 as it came into effect on 13/06/2014 ..
The user has the right to place a valid order through the online store, if they are legally competent in compliance with the provisions of the Greek Civil Code (provided that he has reached the age of eighteen (18) and is not in legal assistance regarding their conduct contracts of sales). Orders can also be placed by legal representatives of legal entities. The company reserves the right to demand the return by the supervisor or guardian of any orders that will be made by legally incompetent persons.
7. WITHDRAWAL / RETURN
You have the right to return the entire order or part of it without having to tell us the reason why you want the products returned, within 14 calendar days from the date you receive it. In this case the customer bears , only the direct cost of returning the products. In case the reason for your return is an error of the company, we shall bear the cost of returning the product, provided that the return has been made via the courier company Speedex for orders delivered in Greece or DHL for orders abroad.
To exercise your right of withdrawal, you must complete and submit the special return form available on the website. You are required to send the product in perfect condition in which you received it, ie without compromised packaging or having removed the tags and labels attached on the product. In addition, you must include the sales receipt while submitting your withdrawal request through the "return form". The return will be accepted only through a courier service and only after the approval of the company.
In case of return, the timeframe of the refund depends on your payment method and will be fulfilled within 8 business days, starting from the day we received the products. The refund will be applied on your original payment method.
In case the reason for return is a mistake of the company, the company shall bear the cost to pick up your parcel from the address you have speciffied. In case the consumer wishes to return their order for other reasons, they have to bear the shipping cost for the return of the goods. Once the product has been dispatched from your address, the company receives it within 1-2 working days for returns within Greece and given the shipment has been fulfilled from our designated courier service (Speedex_. In case you choose other courier services, we can not provide any guarantee for the delivery times of the products you return to us. Please do not use regular postal service since we will be unable to process your return. After receiving the product, we will immediately process your request and inform you by e-mail about next steps. After the return of the product, and if approved by the Company, the full amount will be refunded either to the original payment method, or through a bank deposit to the account specified in the return form, in case the order was paid by Cash on Delivery.
For more information about product returns you can follow this link
Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it may not be possible to deliver the products to you within the standard delivery times. We will inform you via e-mail, in order to confirm if you wish, under these conditions, the completion of your order. The company bears no responsibility for any situation that is beyond its own fault and will do what is possible for the best service possible.
Modification of the present terms: The site reserves the right to modify or update the terms and conditions of transactions. The company undertakes the obligation to update this text for any change or addition to the terms.
In case of non-receipt of the ordered goods (and if an unreasonably long period of time has passed since the registration of the order), please contact us. In order to be able to assist you as fast as possible, we would recommend that you include the special order number included in the order confirmation email.
According to Directive 2013/11 / EC, which was incorporated into Greek legislation with JM 70330/2015, and Decision 31619 Government Gazette 969 / 22.3.2017 (article 8) provides for the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution procedure. throughout the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU he can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement difference.